Very knowledgeable and willing to tailor the content to our needs. I liked that the physical tactics were a last resort, and many other tactics were taught to work within the realms of legality.

Very well informed, great lecturers! Best training around de-escalation I have attended.

This has truly helped me to feel safer and more confident in my workplace. Knowing how to de-escalate situations and deal with anything further. This training should be offered to every person in hospitality or frontline.

Great trainers! Simple and easy to understand structure, loved the strategies we learnt. Everything was practical and relevant to the work we do. It has boosted my confidence to implement safety procedures for myself and our clients.

This training should be made compulsory for all NDIS workers

Very interactive and very practical training. I liked how the trainers listened to the issues we are having and helped build strategies that we can implement as a team. They are a very experienced team with a vast range of knowledge between them.

Thanks for the great training, our team got so much out of it, and lots more than I thought we would be learning – mental health, the law, cultural awareness, connection, situation awareness, distancing, self-protection, evading holds and, of great importance, participants being interactive – it was great to see and hear the level of contribution from participants in the Team Safety Action Plan Think Tank.

I would like to again thank you for the training you guys offered, a handful of our team and I had to use a few of the techniques you taught us last night. A little sooner than any of us would have liked however, we all agreed the training came in super handy so thank you very much.